FAQs

Each product on our website includes a detailed description of its ingredients and benefits. Plus, we have specific categories for each skin type (dry, oily, combination, sensitive) and for health needs (acne, anti-aging, hydration). If you need personalized help, our team is available to answer your questions via email or chat. We're here to help you find what your skin needs!

If you are not completely satisfied with your purchase, you can return or exchange it within 7 days of purchase. Products must be unused and in their original packaging. To start the return process, simply contact our customer service team by email or through our online form. We will provide you with instructions on how to safely ship it back.

Yes, we ship to all provinces and territories in Canada. We offer several shipping options, including standard and express. Delivery costs and times vary depending on your location, but you'll be able to see an estimate when you place your order. For more details on shipping costs to your area, please visit our Shipping and Delivery Policy section.

Yes! We offer personalized advice to help you choose the most suitable products for your needs. You can fill out the online form explaining your skin type, specific concerns and preferences. You can also contact us directly via email or chat and one of our health and beauty experts will give you recommendations based on your individual needs.

We accept a variety of payment methods to make your purchase as convenient as possible. You can pay with credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and in some cases, bank transfers. All payments are processed securely through our encrypted payment platform. Also, if you have any problems with the payment process, our customer service team is available to help you.